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Tuesday 12:15
–1:00pm
Palos Verdes 5-8
Roundtable #03: Customer Success Roadmap: Optimizing Content and Experience for a Positive ROI
Join us and learn how to:
•  Thoroughly assess your current content and information management capabilities to define the right target future state for your brand and customer experience
•  Build a Roadmap that will help your prioritize the work required to get to your desired future state cost-effectively -- and keep you there as conditions evolve
•  Model your content and information to create a durable and flexible framework that will drive ongoing sales and omni-channel customer success.
 
This roundtable takes place at Table #3.
 
Moderators: Bram Wessel, Principal, Factor Firm and Steven Westover, Director of Marketing, Diamondback Bicycles