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Tuesday 5:05
Palos Verdes 5-8
Roundtable #11: Maximize the Power and Effectiveness of Your Experience Team
Increasingly, companies are talking the talk about customer experience, but many have yet to walk the walk. In this roundtable we’ll discuss:

•  How experience design teams can assert greater leadership
•  How to build and maintain credibility among colleagues who aren’t experience design experts
•  How leaders are empowering and enabling their experience design teams to reach their true potential
This roundtable takes place at Table #11.
Moderator: Lance Thornswood, Digital Retail Executive, Formerly JCPenney and Target