Increasingly, companies are talking the talk about customer experience, but many have yet to walk the walk. In this roundtable we’ll discuss:
• How experience design teams can assert greater leadership
• How to build and maintain credibility among colleagues who aren’t experience design experts
• How leaders are empowering and enabling their experience design teams to reach their true potential
This roundtable takes place at Table #11.
Moderator: Lance Thornswood, Digital Retail Executive, Formerly JCPenney and Target