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Elizabeth Peaslee

Chief Experience Officer
LumosCX, LLC
Elizabeth Peaslee is a seasoned customer experience practitioner, with a passion for bringing the voice of the customer into the boardroom. She is the founder and Chief Experience Officer for LumosCX, a human-centered design and customer experience consultancy. Elizabeth uses a combination of perceptive direct customer observation grounded by critical analysis to uncover customer pain points and unmet customer needs that represent opportunities for her clients to improve key business metrics.

Elizabeth leverages her 20 years of customer experience and customer-centric product development experience to help clients maximize their resources and avoid common pitfalls in improving and redesigning current experiences as well as in shaping new ones. Her recommendations are praised for being actionable and focused on the changes with the highest potential impact on key business metrics.

Speaking in:

Doctor Is In: One-on-One Website Critiques Tuesday Jul 19 1:00 - 6:00 PM Point Vicente